Contact your organization's helpdesk or VIP administrator. ![]() If this information looks correct, there could be an issue with your company account, password, or VIP credential. If successful, check your username and password, then confirm you are using the same VIP credential from previous successful logins. I can't log in to my VPN (or other company resources) using my VIP credential. Some organizations may limit the number of credentials or types of credentials you can be assigned. Why can't I add a VIP token to my VIP account? Contact your organization's helpdesk to do this. If the test is successful but still fails while logging into your VPN or other resources, the token may be locked in your account or needs to be assigned to you. Wait for the next security code to generate before testing again. Enter the entire credential ID (no spaces) and security code as it appears in the app or on the token. How can I test VIP Credential ID or token functionality? For bulk orders, contact your authorized Broadcom reseller\partner. To purchase a hard token, visit the Symantec store on Amazon. To download onto a mobile device, download the VIP Access app from the Google Play Store (Android) or the Apple App Store (iOS/iPadOS) To download onto a computer, visit the Symantec VIP download page. Where can I download a VIP Credential ID or token? If we can make it better, click the thumbs-down icon. If the article is useful, click the thumbs-up icon at the bottom of the page. This FAQ is provided to help answer common VIP questions. If in doubt, contact your organization's helpdesk or security team. Play it safe: Never share passwords or security codes with anyone.Use the security code on your old device, or contact your helpdesk to delete the old credential and assign you the new. Did you get a new phone or laptop? A new credential ID will be generated on that device.Is your username or password correct? If your credential tests successfully, there could be an issue with your username or password. ![]() Test your VIP credential security code here. ![]()
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